Bird Returns & Refund Policy
At Pet Bird Breeders, we want every customer to have a positive adoption experience. Please read our return and refund policy carefully before placing your order.
Returns
If you believe your order qualifies for a return, you must contact us within 17 calendar days of receiving your bird.
To be eligible for a return:
- The bird must be returned in the same condition in which it was received.
- Any travel crate, accessories, and documentation included with the purchase must also be returned.
- You must provide your original receipt or proof of purchase from Pet Bird Breeders.
Once we receive and inspect the returned bird, we will notify you whether your return has been approved.
Refunds
If your return is approved, your refund will be processed within 21 business days.
For orders that qualified for free shipping, the original shipping cost paid by Pet Bird Breeders will be deducted from the total refund amount.
Refunds will be issued using the original payment method whenever possible.
Bird Deposits
A deposit reserves a specific bird exclusively for you. Once a deposit has been received, that bird is removed from availability.
For this reason, all deposits are non-refundable.
If you are unable to complete the adoption, your deposit may be transferred as store credit toward another available bird, subject to our approval.
Live Bird Shipping Policy
The health and safety of our birds are our highest priorities. We only ship birds when weather conditions are safe for travel.
Generally, shipments are scheduled only when temperatures at both the departure and arrival locations are between 30°F (-1°C) and 85°F (29°C).
Every bird receives a health evaluation before shipping, and we carefully prepare each bird for safe transportation.
Live Arrival Guarantee
We guarantee that every bird will arrive alive and in good health.
If your bird appears ill or is injured upon arrival, you must notify us within 6 hours of delivery. Please include clear photographs or videos along with any supporting information so we can review the situation promptly.
If your claim qualifies under our policy, we will work with you to determine an appropriate resolution, which may include a replacement or another agreed-upon solution.
Need Assistance?
If you have any questions about our return policy, shipping procedures, or refund process, please contact our customer support team. We’re always happy to assist you and ensure you have a smooth adoption experience.
